StashHow can we help?
Same-day replies during business hours. A real person — one operator, not a ticket queue.
Send us a message
Fill this out and we'll reply to the email you give us — usually within a couple of hours during business hours. You can also write to hello@gostash.app directly.
Common things, fast paths
Mail isn't being delivered to my Stash mailbox
DNS misconfiguration is the #1 cause. Run the DNS checker against your domain.
Open →
My DKIM / SPF / MX records look wrong
Open the domain in your account — the setup card shows exactly what each record should look like.
Open →
I can't sign in to webmail / Apple Mail / Outlook
Open the mailbox in your account, click 'Reset password'. Auto-config QR code is on the same page.
Open →
I want to migrate my old emails into Stash
Email us and we'll book a 30-minute call. Free with every paid plan, up to 10,000 emails.
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Outbound email is suspended
Usually means a renewal charge failed. Check your billing page and re-authorise the mandate.
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My domain is verified but mail isn't arriving
Email us with the sender address and time. We'll trace the delivery from Postfix logs.
Open →
When you can expect a reply
Business hours
< 2 hours
9 am – 9 pm, Mon–Sat
Evenings / Sunday
Same day
Best-effort, usually within a few hours
Outage / blocker
< 30 minutes
Mark the email subject 'URGENT' — operator is paged immediately.
Need a free migration?
Every paid plan includes a one-call migration of up to 10,000 emails from Gmail, Google Workspace, Zoho, or any IMAP host. We screen-share, you watch. Takes 30 minutes.
Book the call →